Bridging Leadership and Frontline Care

Dr. Bernie Klein, Chief Executive of Providence Holy Cross Medical Center, and Bianca, an admitting department staff member, discuss their experiences from the "Walk a Mile" program. Bernie acknowledges the challenges faced by frontline caregivers like Bianca, who manages patient admissions with dedication. Bianca highlights her role's significance and the fulfillment of serving her community. Their conversation underscores the importance of leadership engaging with frontline staff to enhance patient care and operational efficiency. Edit credit: Alison Jacques

KEYWORDS:

• Dr. Bernie Klein
• Bianca Sepulveda